TurboWins Responsible Gaming

Our Commitment to You

At TurboWins, responsible gaming is not just a legal requirement — it is a core value we live by every day. We are committed to:

• Providing clear and honest information about the risks of gambling
• Offering practical tools that give you control over your gaming habits
• Ensuring that minors are never able to access our platform
• Supporting players who may be experiencing gambling-related difficulties
• Connecting you with professional help organisations when needed

Our Turbo Wins team works continuously to improve our responsible gaming practices and ensure our platform meets the highest standards of player protection. We are proud to take this responsibility seriously, and we encourage you to reach out to us at any time if you have concerns about your own gaming behaviour or that of someone you know.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. At TurboWins, we want to help you identify the warning signs early, so you can take action before things escalate. Ask yourself the following questions:

• Do you spend more time or money gambling than you originally intended?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you lied to friends or family about how much you gamble?
• Do you feel restless or irritable when you try to cut back on gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you chase losses in an attempt to win back money you have lost?
• Has gambling negatively affected your relationships, work, or finances?

If you answered yes to any of these questions, we strongly encourage you to make use of the responsible gaming tools available here at Turbo Wins, or to seek support from one of the professional organisations listed at the bottom of this page. You are not alone — help is available, and we are here to support you.

Our Responsible Gaming Tools

We at TurboWins provide a full suite of responsible gaming features that you can activate directly from your account settings. These tools are designed to give you meaningful control over your gaming activity at all times.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Turbo Wins account to ensure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately. If you wish to increase your limit, a cooling-off period will apply to protect you from impulsive decisions.

Loss Limits

Our TurboWins platform allows you to set a maximum loss threshold over a chosen time period. When you reach that limit, we will automatically prevent further play until the period resets — keeping you in control of your finances at all times.

Session Time Limits

It can be easy to lose track of time when gaming. At Turbo Wins, you can set session time limits to receive notifications or automatic logouts when a defined period of play has been reached. This helps you maintain a healthy balance between gaming and the rest of your daily life.

Reality Check Reminders

We at TurboWins offer reality check pop-up reminders that appear at intervals you define. These notifications show you how long you have been playing and how your session is going, giving you a moment to pause and reflect before continuing.

Cool-Off Period

If you feel you need a short break from gaming, our Turbo Wins cool-off feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in or place any bets.

Self-Exclusion

For players who need a longer or more permanent break, we at TurboWins offer a full self-exclusion option. Once activated, your account will be closed and you will be unable to create a new one for the duration of the exclusion period. We take self-exclusion requests very seriously and process them as quickly as possible. To request self-exclusion, please contact our support team via live chat or email at support@turbowins.com.

Protecting Minors

Our Turbo Wins platform is strictly for adults aged 18 and over. We have zero tolerance for underage gambling and take every precaution to prevent minors from accessing our casino. We carry out age verification checks on all accounts and reserve the right to request additional documentation at any time.

We strongly encourage parents and guardians to make use of parental control software to restrict access to online gambling sites. Some recommended tools include:

• Net Nanny — comprehensive parental control software
• Gamban — blocks gambling sites across all devices
• Betfilter — specialist gambling blocking software
• CYBERsitter — internet filtering for families

If you suspect that a minor has accessed your TurboWins account, please contact us immediately at support@turbowins.com and we will take prompt action.

Support Organisations

We at Turbo Wins want to make sure that anyone struggling with gambling-related issues has access to the right support. Below you will find a list of reputable organisations that offer free, confidential help:

These organisations are independent from TurboWins and provide confidential, non-judgmental support to anyone who needs it. We encourage you to reach out to them if you feel that gambling is having a negative impact on your life.

Our Responsible Gaming Principles at a Glance

• We never market to vulnerable players — our promotions are designed responsibly
• We enforce strict age verification — no minors, ever
• We provide full account control — limits, cool-offs, and self-exclusion
• We train our support team — to recognise and respond to signs of problem gambling
• We connect players with help — directly through our platform and support channels